[Guides] Feedback form suggestions needed.

[gale at splash.ucsd.edu]

I think that if someone is upset/interested/motivated enough to provide
feedback at all, they won't mind typing out their thoughts in a free text
format.  And even if it does stop some, better to have fewer people
provide more detailed feedback than to have an abundance of muddy or
limited feedback.

I think that there should also be a field for them to describe in some way
who they are/why they are reading the Guides so that we can get a sense of
our audience.

-Andrew


>> My vote is to have the feedback link at the bottom, to have it say "Was
>> this guide helpful? Please give us your comments" (I'm not in love with
>> this wording...other thoughts welcome), and to open into a free comment
>> box - no rating, no directed questions.  I like the unstructured
>> approach.  But perhaps some text at the top expanding on the fact that
>> we appreciate their feedback, and are seeking comments on how to make
>> this guide better, suggestions for additional guides ...
>>
>> And if the feedback module doesn't keep track of it, we need to ask the
>> user to include the name of the guide they are commenting on (otherwise
>> we'll get, e.g., "this guide needs more detail" and not know what guide
>> they are talking about).
>>
>> Contact info (email) optional.
>>
>> Cheers,
>>
>> -Karen
>>
>>
>>
>> Issues and ideas follow:
>>
>> -Where to put the clickable feedback option?
>>    -bottom of page
>>    -top corner of page
>>    -?
>>
>> -What exactly will it say?
>>    -Was this guide useful?
>>    -Was this page helpful?
>>    -Please provide feedback to help us improve this guide (or 'the
>> guides').
>>    -?
>>
>> -What will be on the feedback form?
>>    -a rating system? (1-10)
>>    -specific questions (if so, what should these be?)
>>    -a blank 'comments' section for them to write in
>>    -their contact info
>>    -where they are from and what their purpose is in visiting the
>> site/guides
>>    -?
>>
>> Please give this a little thought and send me your
>> comments/suggestions/preferences.
>>
>> Thanks very much- Andrew
>>
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